FAQ

Anyone with a player account at G2Play Sports website can book a court. You would need a verified email address and a mobile number. Booking is a commitment of court time.

Your profile allows you to book courts and programs offered by G2Play. Before processing your profile for this website, you were expected to have read and understood the waiver, release and assumption of risk for participating in activities inside the facility.

For walk-ins who were assisted by our personnel to book a court or join an open play or clinic, they are required to sign a waiver at the reception area.

Every user login can book as many hours in a day as long as it is available in the calendar accessed by the player. The system allows a login to book a court for 1 to 2 hours at a time.

Bookings are open one week at a time. You may reserve any available court schedule within the currently open booking week, subject to availability.

Yes. Walk-ins will be able to secure a court or place in an ongoing or upcoming open play with the assistance of the receptionist on site.

Best time would be 15 minutes before your scheduled time slot.

At the reception, let your presence be known. Reception will point which court you are assigned.

Guests who have a schedule booking for that day will have their names on a list given to the personnel at the door. Only players registered for the day and their guests may come inside the facility. This will prevent unknown persons enter the premises.

Payments are made online thru GCash or bank transfers. Payment details are provided upon booking a court or an open play spot. The system only allows 10 minutes hold period until user uploads the payment receipt subjected to manual verification. Cash payments are also accepted at the site. Receipts are also issued at the site.

Court rental fee is inclusive of court use, four participants and lights but exclusive of balls. Court attendant / Ball Boy is an additional fee included in the total amount due from 6AM to 10PM only. Court rentals beyond that time will not be charged for ballboy services.

From 6AM to 10PM, we require all events/clinics/games held inside G2Play to have a ballboy at all times. This amount will be refunded if it is proven that no court attendant/ballboy was with the group on court during that time slot.

With court rental, four players are included with the court fee. Clinics and games indicate in the details / heading the number of slot available for that particular event.

For court rental, we charge Fifty (50) pesos per head per hour in excess of four participants. Names of the extra players should be registered at the website.

There are limited rackets for rent at the site and intended for use by beginners attending the clinics. Balls are included in games / clinics organized by G2Play. No balls provided with court rentals. However, you can purchase a can of new balls at the site.

The hold ran out. Nothing is charged and nothing is held against you; the slot simply went back on sale. Book it again if it is still free.

A person checks every receipt manually during staff hours from 8AM to 6PM. Outside staff hours it waits until someone is back at the desk. You get an email the moment it is confirmed or see a change in status on your booking at the website.

Confirmed bookings are non-refundable for customer cancellations, no-shows, late arrivals, or change of plans. Refunds or appropriate remedies may be provided when G2Play Sports is unable to provide the confirmed court rental due to circumstances attributable to the venue.

Once a court is reserved, that time slot is taken off the booking calendar and is no longer available to other customers. Other players may also adjust their schedules or choose a different time because the reserved slot appears unavailable.

If a confirmed booking is later cancelled, G2Play Sports may no longer have a reasonable opportunity to rebook that court, resulting in lost revenue and an unused time slot. For this reason, confirmed bookings are generally non-refundable, subject to applicable law and any exceptions stated in our booking policy.

You may cancel your booking. However, no refunds will be issued due to cancellation by participants. G2Play recommends that if you decide to give your booking to other players, modify the booking at the website before the booked timeslot.

The court that you booked will not be used and will be waiting for you until the last minute of your booked hour.

Yes. The website allows you to manage your booking and indicate the name of the person you are booking for. This allows the court to know who to expect at the door.

Yes. You may indicate the name of the person you have given the court before or after paying the fees to book the court.

For court rental, the booked hour will not be extended. For game slots, late arrivals will still follow the rotation set-up and will not be adjusted for latecomers.

For venue-related issues, G2Play has no choice but the cancel the affected bookings. The venue will get in touch with the participants to ask their bank / GCash details to issue full refunds to the players affected by the cancellation.

Players can enter the facility and wait at the designated waiting area while waiting for their time on the court.

If the players decide to do warm-ups during their court time, it is included in the booked time.

If no one booked on the next time slot, session can be extended. This should be properly coordinated with authorized personnel in the court.

As long as participants in one court does not bother the game/clinic on the other courts, the organizer of the event may allow any number of players. Court attendants may remind participants to practice common courtesy while inside the facility.

Friends and family of participants may enter the tennis court and stay on the sidelines to watch.

There are programs intended for kids and they will be allowed to enter the court at that time. Small children that are not participants programs even if accompanied by adults should stay at the waiting area at all times.

Teens are allowed to join the open plays. However, they are required to behave responsibly inside the facility.

Yes. For court rental, if a player request the presence of a coach / trainer, he/she may do so. Coaches and trainers will be counted in the four participants included in the court rental fee.

For open plays, if a player request the presence of a coach and has intention to join the games, the coach will be treated as a participant and has to book a slot like all other players.

Yes. Anyone brought by the player inside the premises are considered guests of the player.

Participants are responsible for safeguarding their personal belongings, including rackets, bags,mobile phones, wallets, jewelry, and other property brought to the facility.

They are also responsible for damage that they intentionally or recklessly cause to G2Play property or facilities, subject to applicable law.

In case of injury and needing urgent assistance and participant is unable to make a decision for themselves, G2Play personnel will provide reasonable first aid and/or contact emergency medical services or their emergency contact.

Understand that G2Play does not guarantee the availability of medical personnel on site and that guests remain responsible for medical, hospital, ambulance, and related expenses incurred on their behalf.

Only clean, non-marking tennis shoes or court shoes appropriate for hard courts are permitted. Running shoes, trail shoes, cleats, spikes, boots, sandals, slippers, and footwear with aggressive tread, marking soles, mud, stones, or debris are not allowed on court.

Management reserves the right to refuse footwear that may damage the court surface or present a safety risk

* Proper athletic or tennis attire must be worn at all times.
* Players must wear a shirt, sports top, shorts, skirt, skort, leggings, or other suitable sportswear.
* Jeans, formal wear, and restrictive casual clothing are not allowed on court.
* Clothing with offensive or inappropriate words or images is not allowed.
* Management reserves the right to refuse entry to anyone wearing unsafe or improper attire.

To help keep our courts clean, safe, and enjoyable for everyone:
* Water and sports drinks in secure, spill-proof bottles are welcome.
* Food and snacks should be consumed outside the playing area.
* Glass bottles and breakable containers are not allowed on or beside the court.
* Alcoholic beverages are not permitted within the court area.
* Please dispose of bottles, cups, wrappers, and other waste properly.
* Avoid placing drinks where they may spill or create a slipping hazard.
* Clean up after yourself before leaving the court.

Smoking or vaping is not allowed anywhere inside the facility.

We love our furry friends, but we also want to keep the courts safe and comfortable for everyone:
* Pets are not allowed inside the tennis court playing area.
* Pets may stay only in designated pet-friendly or waiting areas, if available.
* Pets must be kept on a leash, in a carrier, or under the owner’s control at all times.
* Owners are responsible for cleaning up after their pets immediately.
* Pets that are aggressive, excessively noisy, or disruptive may be asked to leave the premises.
* Please do not allow pets to damage court surfaces, furniture, nets, or other facilities.
* Service animals assisting persons with disabilities are permitted in accordance with applicable rules.

Bringing in and using speakers inside the facility is not allowed unless an event organizer was able to book all playing areas at a certain time for a private event. We encourage players to play music while using their earphones / headphones anywhere in the facility.

A speaker provided by facility will be used only for the purpose of important announcements.

Some are limited to a skill class. A G2Play session may indicate level required to join that particular game time. When creating a profile, set your skill class to join level-gated matches and other types of programs.

We recommend that you consult a coach and not fellow players, to identify your level / class.

The booking calendar will provide open plays that indicates which level are allowed to join. This ensures a match that is more enjoyable, competitive, and productive for everyone.

Registering for the wrong level does not automatically qualify for a refund.

* Please review the published level description before booking.
* If you are unsure of your level, ask the G2Play team for guidance before registering.
* G2Play may observe or assess a player’s level during a session.
* If a player is registered in a level that is clearly too high or too low, G2Play may recommend transferring the player to a more suitable level.
* Transfer to another session is subject to availability and the applicable booking policy.
* Repeated registration in an unsuitable level may result in the player being restricted from booking that level until reassessed.
* Players should not intentionally register for a lower level simply to gain a competitive advantage.
* Players should also avoid joining a higher level before they can comfortably meet the pace, consistency, scoring, and movement expected for that group.
* Level classifications are intended to create better rallies, fairer matches, and a more enjoyable experience for all participants.

Attend enough clinic sessions of the same skill and your coach stamps it. Only sessions attended on your own account count.

Play an eligible match, one player submits the score and the opponent confirms it. Only verified results from official sessions count; practice and ordinary court bookings do not. For queries on our leaderboard, please send a message thru the website and we will let Flashcourt (our web developer) to provide answers.

We have limited parking space on East Bank Side of the warehouse. There are also parking space available nearby establishment, particularly, Lucky Gold Plaza.

You may contact our mobile: 09178753538

We will operate 24 hours a day, 7 days a week. However, we do not allow walk-ins from 10PM to 6AM. Best to book the court during office hours.

Email us at g2play.sports@gmail.com